Frequently Asked Questions...
Can I preview a program before I purchase it?
Yes, most programs are available for preview, in their entirety, at no cost to you except for return shipping.
Previews are allowed for 15 days unless otherwise requested. If you have not had the opportunity to preview your
program within the 15 day period, call your sales consultant to extend your preview period.
As long as you notify us that you need more time, you will not be billed for a late return.
Can I preview programming on-line?
Many but not all programs are available for on-line previewing. Note the icon near the program description
indicating on-line preview availability. Also, to ensure optimal viewing efficiency, it is best to have a broadband
internet connection. Please don't attempt to preview on-line with dial up.
Do I need to return my preview?
Yes, preview copies are required to be returned after you have had the opportunity to review them. We ask
that you return the previews via a traceable carrier (i.e. UPS or FedEx) so that you can track package delivery.
The previews should be returned to our offices by the date indicated on the packing slip. Our returns address is:
corVISION Media, 872 S. Milwaukee Ave., #295, Libertyville, IL, 60048. Previews are encoded so that when your
tape is received back at corVISION, it will be properly noted and your account will be updated accordingly.
Are programs available for rental as well as for purchase?
Yes, most programs are available for purchase or rental. Rentals are allotted for 5 days unless otherwise
specified. Additional costs are applied for those programs that are pre-approved for longer rental times.
What if I rent a program then decide to purchase it at a later date?
This policy differs by producer, however, in most cases your full rental price will be credited if the purchase
takes place in 30-60 days.
Are programs available in VHS format and DVD format?
Many programs are available in both formats. Please check with your sales rep for details.
What are my payment options?
You can pay for your products by credit card (Visa, MasterCard, American Express, and Discover),
government P-card. Organizations using purchase orders and requesting credit will need to provide information to
their sales rep.
What additional charges are applied to my order?
Shipping and handling fees will be applied to most orders. Additionally, sales tax for shipments to the states of
Texas and Illinois will be added as well.
Are discounts available?
Yes, government, education, non-profit, and multiple item purchase discounts are available on most programs.
Discounts differ by producer. Please ask your sales consultant for details.
Do you have a catalog that can be mailed to me?
No. Due to constant program updates our catalog is available on-line only. This is to ensure the most up-to-
date information is received by our customers.
Do you offer only corVISION products?
No, in addition to corVISION products, we have access to programs from multiple producers and therefore give
you the convenience to one-stop-shop. After consulting with you on your individual needs, we will recommend the
most appropriate products for your training initiatives.
Can I make copies of a program I have purchased/rented from corVISION?
No. You do not actually purchase the program. You are purchasing a licensing agreement. Under this
agreement:
You may NOT make any copies of the videotape(s), CDs or DVDs in any form whatsoever, including but not limited
to "safety" copies, archive copies, audio copies, digitized video copies, or any other copy.
You may use the video, CD or DVD as often as you need to train employees within your organization. You may
NOT use this Program to train people outside of your organization, nor may you lend, rent, sell or otherwise make
this Program available to any person or entity that is not a part of your organization.
You may show the Program to individuals or groups of any size in one location at a time. You may NOT broadcast
or transmit this Program using any technology whatsoever including, but not limited to closed-circuit broadcast,
local area broadcasts, cable-cast, intranet or Internet transmission, video server transmission, satellite
transmission or any other multiple location technology without written permission from corVISION. Such
broadcasts can be arranged with a separate license for which additional fees will be charged.