The aim To encourage people to achieve results through co-operation and influencing people. About the programme No matter how important a new plan or idea is to you, there will always be somebody who disagrees. It's vital that you find a way to work together. Agreed! sets out the process for working towards a win-win result, concentrating on issues rather than personalities, to finding common ground on which to build a creative solution. The benefits Can be used to explain the concept and the process to all staff including administration personnel, first-line and middle managers and sales people Proves conclusively that co-operation works better than confrontation Programme includes: DVD (30 mins)

The aim To give managers the skills of persuasion, vital in running meetings or trying to influence others. About the programme Persuasion is an art that must be learned if the road to agreement is not to be strewn with acrimony or conflict. It's not about being domineering or dismissive, but following a three-stage approach that accounts for everybody's needs: listening actively, explaining your own feelings, and inviting other ideas and building on them. Then agreement follows naturally. The benefits A vital skill for managers conducting meetings or negotiations Supports courses on management and leadership skills A clear three-stage structure that's memorable and simple to put into practice Programme includes: DVD (27 mins) Briefcase booklet Discussion guide

The aim To explain why many 'people problems' can be attributed to behaviour that is inadequately assertive. About the programme A general introduction to assertiveness training at work, Say what you want has a wide range of applications for interpersonal skills courses. The programme presents six core training points illustrated by the experiences of a manager: decide what you want; say it clearly and specifically; why how you say it counts; avoid being manipulated or side-tracked; listen; aim for a win-win result. The benefits -A video that is intended for use at all levels, including non-managerial staff -The structure makes the learning points easy to discuss and assimilate -It deals with a subject that's easier to demonstrate than explain in a classroom lecture Programme includes: Standard pack DVD(27 mins) Trainer's guide 4 OHPs Quick guide Self-learning pack Self-study video 10 workbooks

The aim To equip people with the confidence to get their views and ideas noticed. About the programme Techniques of assertive behaviour are shown in action in a series of different settings from a management meeting to a one-to-one conversation between colleagues. Straight talking shows that the basic rule of assertive behaviour is honesty and that it's usually for fear of the response that honesty is avoided. However, this fear is generally over-exaggerated. The video is highly reassuring on this point for anyone who has doubts about volunteering what they think - even when asked to do so. It also demonstrates why aggressive behaviour doesn't work in the long run and why it's important to establish a negotiating position and stick to it. The benefits Particularly suitable for junior management, sales personnel and purchasing staff The key lessons are explained by a presenter and illustrated by realistic action sequences in a variety of situations Dramatic sequences and subtle humour deliver the messages in a powerful, convincing fashion Programme includes: DVD(27 mins) Showreel tape Meeting break DVD Course leader's guide Delegate worksheets on disk Powerpoint slides/OHPs on disk Self-study workbook on disk