The aim To understand the importance and meaning of body language in the workplace. About the programme Desmond Morris has helped people think increasingly about the messages we send and receive through our bodies, and the very practical body language techniques we can apply at work. The core programme in this four-part masterclass covers the all-important first impression - eye contact, gesture and posture; mirroring; body language that contradicts the spoken word; people's sensitivity to their personal space. The three subsequent modules examine how to put messages across to others without distracting, misleading and making unconscious mannerisms. The benefits -Delivers practical advice and techniques that can be applied immediately -Suitable for one-to-one and one-to-group communication -Targeted at managers, salespeople and front-line personnel Programme includes: DVD (21 mins) plus 3 DVDs(approx. 15 mins each) Study guide

The aim To help people understand how others think and feel by how they behave. About the programme The window cleaners in this drama have a ringside view of corporate life, seeing behaviour and interpreting it without hearing the words. By learning from them, this video will help managers, supervisors and salespeople be aware of the signals they are giving and the effect they are having on other people. They will see examples of body language to look for in the future, modify their behaviour to achieve their objectives, and have an insight into what other people are thinking and feeling. The benefits Targeted at anyone in a people-facing role Fascinating insight into body language that will benefit all aspects of working life Programme includes: DVD (20 mins) Presenter's guide