Travel the road to Abilene and you'll arrive at a place where deeply held, logical values fall victim to group dynamics. It's a bumpy ride culminating in meaningless utcomes and blame, but you can skip the trip if you know how to read the road signs. In this age of corporate scandals and lack of accountability, management expert Dr. Jerry B. Harvey's parable about a family trip to Abilene offers a timeless, compelling lesson on reading the road signs and knowing when you're headed toward Abilene. This classic training program has helped thousands of organizations increase profits and productivity. This completely updated second edition offers a fresh, new look and a faster, more engaging pace. The program includes additional exercises for a flexible design to help viewers learn: * The five psychological principles of the Abilene Paradox * How to avoid false consensus * How to overcome the fear of speaking out * Effective decision-making within a group

Why does there seem to be one set of rules for how we behave when were with people and a whole different set for how we act when were on the phone? When we interact with others on the phone, its easy to lose touch with the basic rules of common courtesy. The truth is, all too often, the telephone becomes an easy excuse for not connecting with people. Are You With Me? is a refresher of how to use common courtesy on the phone.

This easy-to-follow program features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Both employees and anagers will be able to use the seven commonsense "Guidelines" to discuss issues of respect in a diverse workplace as it relates to their own experience and behavior. The "Guidelines" are further broken down into "Simple Steps," which makes this an especially effective and user-friendly program. The vignettes include healthcare, manufacturing, retail, and office settings. KEY LEARNING POINTS * Turn uncomfortable situations into learning opportunities * Religious or cultural beliefs don't justify disrespectful behavior toward coworkers * Just because expressions or words are commonly used, doesn't mean they are acceptable * Be careful not to display or send potentially offensive materials on your computer * Judging people's abilities by their appearance can lead to discrimination * Cultural or ethnic stereotypes are offensive * Speak up against disrespect

The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your company reach its goals. With the new Basics of Business Etiquitte how-to training program you'll learn: * Why etiquette is important * Proper manners for meeting and greeting others * Spatial arrangements: How close to stand and why * Basic office equipment etiquette * Professional presence (what to wear and not to wear) * The basics of how to act in both business and social situations * How to manage dining dilemmas (which fork, glass and plate belong to YOU?) The Basics of Business Etiquette training program comes complete with a DVD, CD audio and copy of the book The Basics of Business Etiquette by Majorie Brody and Barbara Pachter, which is part of the Business Skills Express Series published by the McGraw-Hill Companies.

This video combines key learning points with a dramatic case study. The video allows you to experience a virtual team that learns and uses the seven skills critical for virtual team success. They are:-Know and Nuture Tour Team - Stay in Touch with Co-Workers - Be Creatively Accessible - Master Effective Interaction Skills - Distance Delegate to Deliver Results - Reach Agreements that Foster - Establish a Foundation of Trust You'll also learn to address the dynamics of virtual team relationships, understand the communication challenges these teams face, and to develop the creative solutions remote teams must employ to achieve superior performance.

Building the Multicultural Team: Diversity in the Workplace will take you on an exciting journey to observe a global team in action. You'll watch a problem-plagued meeting between five managers from Asia, Europe, the Middle East, North America and South America, and discover powerful techniques for working effectively with other cultures.   Benefits of this training program include: * learning the secrets of effective cross-cultural leadership * finding out how to communicate effectively with other cultures * dealing effectively with differences in values and priorities * discovering how to build effective working relationships * understanding that awareness is a two-way street: all cultures need to adapt * learning how to bridge differences and create a balanced approach. With Building the Multicultural Team: Diversity in the Workplace, you will: * Enjoy turnkey solutions: just pop in a DVD or VHS! Support materials make training even easier * Create dynamic learning: break up live training with colorful, engaging visuals * Provide outside expertise: our real-life scenarios are backed by a whos who of content experts * Use visual learning: bring topics to life to achieve faster, more effective learning With this powerful yet easy-to-use training program, you'll find out how to foster effective multicultural teams and leadership, and how to overcome differences and benefit from cultural diversity. In this exciting dramatization, youll profit from valuable lessons for success as your employees gain essential skills for being effective with other people and cultures.

Building the Virtual Team: Communication Across Cultural Diversity observes a group leader and the problems she faces in managing a virtual team, while trying to lead her managers in Asia, India, Africa and Latin America. Benefits of this training program include: * realizing the importance of human relationships in many cultures * discovering how impersonal communication can backfire * learning how to balance high-tech and high-touch * finding out how to deal with language and translation issues * dealing effectively with time zones, response time, etc. * understanding that awareness is a two-way street: all cultures need to adapt * learning how to bridge differences and create a balanced approach With Building the Virtual Team: Communication Across Cultural Diversity, you will: * Enjoy turnkey solutions: just pop in a DVD or VHS! Support materials make training even easier * Create dynamic learning: break up live training with colorful, engaging visuals * Provide outside expertise: our real-life scenarios are backed by a whos who of content experts * Use visual learning: bring topics to life to achieve faster, more effective learning Designed to stimulate lively discussion and effective learning, this is an easy-to-use yet highly-effective team building training program. This cutting-edge dramatization will enable you to get maximum virtual team benefit, and an ideal training program for team building.

"The only way we can get other people to change, since we cannot control their behavior, is to change our own behavior. In order to do this, we need to 'speak' ender differences." -- Dr. Pat Heim Based on a real-life case study, the purpose of CHANGING THE RULES is to help viewers move from understanding to solving gender communication problems by identifying the invisible rules men and women play by, and providing a model for choosing effective strategies for most successful communication between genders in the workplace. This is the problem-solving follow-up to the POWER DEAD-EVEN RULE and INVISIBLE RULES: MEN, WOMEN AND TEAMS. A corVISION Media Release Produced by Cynosure

How often have you heard someone say, "I'd like to get rid of conflict in my life?" According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die. Conflict, like death and taxes, is something we can bank on throughout our lives. "But one of the great ironies about conflict," says Dr. Heim, "is that conflict is a central component for developing team cohesion in the workplace." The art of conflict management on the job and in all interpersonal relationships is the subject of Conflict: The Rules of Engagement. Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. The end result is a more productive and respectful organization. Joining THE POWER DEAD-EVEN RULE AND OTHER GENDER DIFFERENCES IN THE WORKPLACE, and INVISIBLE RULES: MEN, OMEN & TEAMS, CONFLICT: THE RULES OF ENGAGEMENT is the third program in the best-selling Pat Heim library from corVision Media. A corVISION Media Release Produced by Cynosure

Cross-Cultural Communication: Managing Diversity at Work is a lively, engaging dramatization in which youll observe a manager failing to understand her employees and their culture. Her employees only make matters worse by concealing important information. Benefits of this training program include: * learning techniques for accurate, effective communication * discovering the importance of body language * finding out why some cultures might withhold important information * realizing how stereotyping can lead to ineffective communication * understanding that awareness is a two-way street: all cultures need to adapt * learning how to bridge differences and create a balanced approach Cross-Cultural Communication: Managing Diversity at work, you will: * Enjoy turnkey solutions: just pop in a DVD or VHS! Support materials make training even easier * Create dynamic learning: break up live training with colorful, engaging visuals * Provide outside expertise: our real-life scenarios are backed by a whos who of content experts * Use visual learning: bring topics to life to achieve faster, more effective learning Cross-Cultural Communication: Managing Diversity at Work is an easy-to-use yet highly effective program that will give your employees the skills they need to communicate with other cultures, understand body language, get accurate information, and much more.