Last year several large corporations were involved in customer discrimination lawsuits that cost them millions of dollars. These companies were sued for unfairly and illegally discriminating against customers. Too many organizations are learning the hard way that the actions (or inactions) of their employees can create tremendous liability for the organization when it comes to customer discrimination. Countless customers are lost because of bad and potentially illegal customer service practices. The real-life vignettes featured in this video encompass the most common forms of customer discrimination and details the consequences of these negative behaviors. It will also demonstrate the impact of immediate corrective action. Employees will have an opportunity to learn: *Realize the importance of providing good customer service to all customers. *Understand that a good customer service policy will be the same for all customers regardless of age, race and national origin. *Increase customer retention. *Know the key things that leaders must do to comply with the law and ensure quality customer service to all customers.

Program Two, Ethical Situations to Consider Presents us with 8 dramatized scenarios. These stories represent familiar ethical issues most of s will face at some time. By discussing these situations and applying the 3 Steps process in each case, employees gain valuable practice and reinforcement. The program comes with a comprehensive facilitation package that includes course outlines, training activities, reproducible handouts, and optional owerPoint slides.

Program One, 3 Steps to Ethical Decisions Introduces the process. We hear from a former Enron executive as well as six ethics experts who discuss the pressures people can feel that may lead them to make poor decisions. We explore the importance of being aware of our core values as well as the standards of behavior expected by our organizations and our communities. Most importantly, we learn the 3 steps we can each take when faced with a tough ethical choice help us we make the best possible decision. These are: 1) The Compliance Test 2) The Ripple Effect 3) The Gut Check The program comes with a comprehensive facilitation package that includes course outlines, training activities, reproducible handouts, and optional PowerPoint slides.

Since the beginning of history, we humans have found even more effective ways of communicating with each other. Now, e-mail, the fastest, most versatile and owerful communications tool ever has arrived, and with it, a complex array of legal and interpersonal issues. There is much to think about. Harassment has appeared on-line wearing a variety of disguises. Discrimination in employment issues is surfacing. Organizations are struggling with what is appropriate and inappropriate personal use of business e-mail. What (if any) privacy can we expect from this echnology? What are the legal liability issues? E-MAIL ESSENTIALS explores all of these issues and more. Using unusual dramatized vignettes and a panel of legal, human resources and technology experts, this powerful video-based training package is filled with important information your organization needs today.

Since the beginning of history, we humans have found even more effective ways of communicating with each other. Now, e-mail, the fastest, most versatile and powerful communications tool ever has arrived, and with it, a complex array of legal and interpersonal issues. There is much to think about. Harassment has appeared on-line wearing a variety of disguises. Discrimination in employment issues is surfacing. Organizations are struggling with what is appropriate and inappropriate personal use of business e-mail. What (if any) privacy can we expect from this technology? What are the legal liability issues? E-MAIL ESSENTIALS explores all of these issues and more. Using unusual dramatized vignettes and a panel of legal, human resources and technology experts, this powerful video-based training package is filled with important information your organization needs today.

Since the beginning of history, we humans have found even more effective ways of communicating with each other. Now, e-mail, the fastest, most versatile and powerful communications tool ever has arrived, and with it, a complex array of legal and interpersonal issues. There is much to think about. Harassment has appeared on-line wearing a variety of disguises. Discrimination in employment issues is surfacing. Organizations are struggling with what is appropriate and inappropriate personal use of business e-mail. What (if any) privacy can we expect from this technology? What are the legal liability issues? E-MAIL ESSENTIALS explores all of these issues and more. Using unusual dramatized vignettes and a panel of legal, human resources and technology experts, this powerful video-based training package is filled with important information your organization needs today.

Since the beginning of history, we humans have found even more effective ways of communicating with each other. Now, e-mail, the fastest, most versatile and powerful communications tool ever has arrived, and with it, a complex array of legal and interpersonal issues. There is much to think about. Harassment has appeared on-line wearing a variety of disguises. Discrimination in employment issues is surfacing. Organizations are struggling with what is appropriate and inappropriate personal use of business e-mail. What (if any) privacy can we expect from this technology? What are the legal liability issues? E-MAIL ESSENTIALS explores all of these issues and more. Using unusual dramatized vignettes and a panel of legal, human resources and technology experts, this powerful video-based training package is filled with important information your organization needs today.

The ADA on Video is intended to inform viewers about the opportunities and legal responsibilities organizations and individuals face under the Americans with Disabilities Act. It is an excellent way to allay fears and misconceptions about the ADA while sensitizing employees to the benefits of a diverse workforce that includes persons with different abilities. Program 1, Focussing on Ability, is a 25 minute overview of the Title I provisions of the ADA. These are the sections of the law that impact the employment relationship between current and prospective employees with disabilities and their employers.

It's Time to Stop clearly covers what the law does and does not allow in the area of software and internet copyrighted material. The consequences of copyright nfringement-piracy are also explained. Employees will learn: What information is legal to copy from the internet. When it is permissible to duplicate software. The personal liability of unlawfully copy software. The accompanying management packet explains how to get legal and stay legal. It includes compliance pamphlets, ample policy forms, a software audit disk, a complete directory of resources.

is a quick course in the complex world of EEO compliance issues. Topics include: What is EEO? Affirmative action? Diversity? What is a protected class? Three types of discrimination. What is harassment? The millennium_leadership. Leadership and compliance. This program is most suitable for American organizations.