The Aim To understand the techniques of handling delicate situations and encouraging staff to overcome problems proactively. About the programme Many people are still not comfortable talking about their personal problems openly at work but in general we've come a long way from the 'lunch is for wimps' attitude that characterised business just a few years ago. Indeed today people are more concerned about how they can achieve work/life balance rather than being macho about their workload. The drivers for this change in focus aren't hard to find. Market competition is fierce, the pace of work is intense and change is endemic. Add to this environmental stressors such as commuting and the ongoing demands of home life and it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff. It's within this context that forward-thinking managers need to develop their counselling skills. All managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. The benefits Complements any interview skills or management course Suitable for inexperienced managers, team leaders or personnel staff Realistic yet light-hearted drama reinforces key messages Key sections are ideal for supporting role-plays Programme includes: DVD(25 mins) Meeting break video Course leader's guide Delegate worksheets on disk Powerpoint slides/OHPs on disk Self-study workbook on disk

The aim To learn a confident and pro-active approach to bad news interviews. About the programme This video uses humour to explain the steps that should be taken by a manager or team leader to ensure that their employees facing bad news accept the decision with as little damage as possible to morale. Three sections highlight how to prepare for the interview, cope with the reaction, and face up to responsibilities. The benefits Suitable for general interviewing and management skills courses Specific learning points for three important interviews Programme includes: DVD(27 mins) Briefcase booklet Discussion guide