The Aim To help managers tackle absenteeism within their teams, by using a structured and positive approach. About the programme Absenteeism is as common as the common cold and it costs UK businesses nearly ^11bn every year†. But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or experiencing childcare problems. Or they could be just having a game of golf. Even a slight change in the working environment can affect some people's motivation and lead to days off work. This engaging and humorous new video-based programme shows a manager who doesn't realise he has an absenteeism problem until it is pointed out to him. He is then persuaded to keep a video diary, so that his team can air their thoughts on the department. This helps the manager to realise that when he takes a positive approach, he can actually reduce the levels of absenteeism quite dramatically. The programme shows managers how to deal with this sensitive subject area in three simple stages. 1. Acknowledging the problem. 2. Identifying the reasons. 3. Agreeing a solution. †Source: CBI December 2001. The benefits -Covers all aspects of managing absenteeism, including the return to work interview -Enables managers to acknowledge, prepare and implement appropriate procedures for managing absenteeism -Contains a series of actions that will help managers to implement an agreed solution effectively Programme includes: DVD (23 mins) also includes key learning points repeated at the end of the programme Meeting break DVD Course leader's guide Delegate worksheets on disk PowerPoint slides/OHPs on disk Self-study workbook on disk

The aim To ensure managers appreciate how to maintain people's long-term performance by applying necessary discipline. About the programme This programme shows managers and team leaders who have responsibilities for staff just how badly a discipline interview can be handled. By analysing the wrong way to interview, it then shows how the right skills can keep staff motivated and working towards the same goals. I'd like a word with you introduces three managerial styles that need improvement. Ethelred the Unready treats the discipline interview as a ritual rebuke and is completely unprepared. He has to learn how to identify the gap between the individual's performance and standard. Ivan the Terrible fails to ask questions or listen to explanations. He discovers that he must use these skills to uncover the true reasons for the individual's lack of performance. Gillian the Silent is expecting a battle of wills and fears she'll lose. She learns that she must work out an agreeable plan to bring someone's performance up to the expected standard. In each case the programme shows how conflict can be avoided and a potential problem turned into a valuable team performer. The benefits Explores essential interviewing skills Most suited to first-line managers and team leaders Engaging and amusing drama to reinforce the messages Three scenarios that are ideal for introducing role-plays Programme includes: DVD(28 mins) Showreel tape Meeting break video Course leader's guide Delegate worksheets on disk Powerpoint slides/OHPs on disk Self-study workbook on disk

The aim To show, in a realistic way, how things can go badly wrong when managers are faced with difficult decisions. About the programme No smoke without fire is an excellent introduction to grievance handling and discipline. It shows any manager or team leader with responsibility for staff that it is vital to distinguish between the two. They should learn a flexible, problem-solving approach to grievances, and a firm but equitable approach to a breach of discipline. The programme offers guidance on setting, communicating and monitoring standards, how to lead a team, and defining relationships with other managers - all skills that are essential for effective communication and management. The benefits Ideal for first line managers and team leaders Realistic and hard-hitting messages Related to interviewing, communications and management training Programme includes: DVD(26 mins) Presenter's guide