Age and Physical Ability Workplace Issues, begins by dispelling some of the mythology that surrounds people who are young, old or differently bled. We evaluate our fears and look at how we can integrate all qualified employees regardless of age or physical ability.

Last year several large corporations were involved in customer discrimination lawsuits that cost them millions of dollars. These companies were sued for unfairly and illegally discriminating against customers. Too many organizations are learning the hard way that the actions (or inactions) of their employees can create tremendous liability for the organization when it comes to customer discrimination. Countless customers are lost because of bad and potentially illegal customer service practices. The real-life vignettes featured in this video encompass the most common forms of customer discrimination and details the consequences of these negative behaviors. It will also demonstrate the impact of immediate corrective action. Employees will have an opportunity to learn: *Realize the importance of providing good customer service to all customers. *Understand that a good customer service policy will be the same for all customers regardless of age, race and national origin. *Increase customer retention. *Know the key things that leaders must do to comply with the law and ensure quality customer service to all customers.

The ADA on Video is intended to inform viewers about the opportunities and legal responsibilities organizations and individuals face under the Americans with Disabilities Act. It is an excellent way to allay fears and misconceptions about the ADA while sensitizing employees to the benefits of a diverse workforce that includes persons with different abilities. Program 1, Focussing on Ability, is a 25 minute overview of the Title I provisions of the ADA. These are the sections of the law that impact the employment relationship between current and prospective employees with disabilities and their employers.

Acclaimed author and lecturer Brian McNaught shares a skilled explanation of the losses to everyone when homophobia exists at the workplace, at school or anywhere in our society. Homophobia In The Workplace offers keys to overcoming ignorance in a homophobic work setting.

The ADA on Video is intended to inform viewers about the opportunities and legal responsibilities organizations and individuals face under the Americans with Disabilities Act. It is an excellent way to allay fears and misconceptions about the ADA while sensitizing employees to the benefits of a diverse workforce that includes persons with different abilities. Program 2, Reasonable Accommodations, is a 21 minute exploration of the heart of the ADA - accommodating persons with disabilities and integrating them into the workforce.

If we shrunk the earths population to a village of precisely 100 people, with all existing rations remaining the same, what would it look like? In under three minutes, this video statistically approximates what that village would be like. These dramatic figures make the need for both tolerance and understanding glaringly apparent.