The aim To integrate all individuals into a team by promoting collective understanding. About the programme This is an entertaining parable about being different; about being an 'O' among a group of 'X's, such as being a minority through race, sex, handicap, education, age or occupation. It demonstrates how to integrate non-traditional employees into a team - avoiding sensitive issues in a non-threatening way. The discussion that follows the video will be co-operative, and helps promote understanding and personal effectiveness in work teams. Team members should become more comfortable in their dealings with each other and thus work together more productively. The benefits -Comprehensive resource and support materials for running five different half-day courses -British version of a world best-seller, based on Rosabeth Moss Kanter's acclaimed work -Targeted at groups featuring minorities of all types Programme includes: DVD (21 mins) Instructor's guide

The aim To manage national, regional, linguistic and cultural differences at work. About the programme This video will help get the best out of an international team, whether people work with associates, suppliers, customers or colleagues of different nationalities. Viewers will learn a three-step process to improve their performance: awareness, tactics and strategy. They will appreciate the 'cultural triangle' - a framework for analysing cultural differences - and become sensitive and understanding of foreign business practices. The benefits Targeted at anyone dealing with different nationalities Simple and highly effective messages to adopt immediately people return to their desks Programme includes: Video (23 mins) Discussion guide

The aim To raise awareness about the strategic importance of diversity to modern organisations, and to show how diversity can provide a competitive advantage to organisations that are committed to its ideals. About the programme Diversity is relevant to every individual and every organisation. If it is taken on board seriously it can have a beneficial effect on a businesses bottom line. Recent government initiatives and international legislation have raised the profile of the diversity agenda. This programme will help organisations integrate their diversity initiatives with future and ongoing change and quality programmes to positive effect. Diversity in action: the business of diversity is the perfect practical resource for a manager or trainer about to launch, renew or reinvigorate a diversity programme. Presented in a lively modern style, realistic dramatic examples set in a modern office are used to explain why diversity matters. Hosted by dynamic TV presenter and paralympian Ade Adepitan, practical principles and ideas are advanced to help orientate, explain and make relevant the issues and ideas surrounding diversity in the modern workplace. The programme covers the diversity angle of vital business core skills centred on Quality, Personal development, Communication, Teamwork and Supportive Procedures and Processes. In addition to raising awareness, it provides an effective model to help learners put these ideas into action at both the organisational and personal level. The benefits Provides practical link between diversity and core business skills Ideal diversity awareness programme Suitable for any business skills course or workshop Targeted at all levels of the business hierarchy Ideal for blended training delivery Programme includes: DVD Trainer's resources

The aim To show employees how all types of discrimination can and should be avoided in the workplace. About the programme This video demonstrates some of the common discrimination problems using dramatised case studies. It shows that it may be wrong to treat everybody as if they are the same, because people are individuals. And it may be equally as wrong to treat them as different, either because of stereotypes or by judging one aspect of their persona such as age and race. Femi Otitoju, a leading authority on equal opportunities, takes us through five clear examples. -What can we do for him? Dealing with physical disability and how easy it is to make assumptions about others -Ron's girls. How inappropriate language about someone else's gender or sexuality can be offensive and cruel, even if we don't realise it -Present company accepted... About racial discrimination and the importance of non-verbal communication as well as what people say -Can't they take a joke? Covers the issue of age and how jokes at the expense of individuals or groups can offend -Jobs for the boys. Brings all the issues together, when two women second-guess their organisation's recruitment strategy with nothing to go on but stereotypical assumptions The benefits -Case studies with/without commentary, and flexible written materials -Sensitive treatment of a problem issue for all staff members -Wide-ranging problems treated in a sensible, practical way Programme includes: DVD(45 mins) Summaries (3 mins) Reprise (30 mins) Course guide 6 OHPs Quick guide

The aim To encourage managers to question their misleading assumptions about other people and nurture the potential found in diversity. About the programme Everyone deserves respect at work, whatever background they're from, or experience they've had. A diverse group of people can produce stronger ideas and fresh thinking. This leads to a more effective and positive approach to business performance. This new style of programme introduces individuals who are both familiar to us and differ from us in significant ways. It gives a powerful insight into their diverse lives and allows us to see how our minds process information about others. The programme encourages managers and team members to become aware of their own thinking processes and question their assumptions of other people. It helps them to see others as individuals and demonstrates how to benefit from a rich diversity of backgrounds and experience. To help you to provide an innovative and challenging session, the programme also comes with easy-to-use support materials, which have been written by Dr George Simons and Dr Walt Hopkins - world-renowned experts on diversity. The benefits -Innovative video that challenges individuals to become aware of their own thinking processes and question their misleading assumptions about other people -Suitable for all managers, supervisors and team leaders who have responsibility for directing and supporting the work of diverse individuals and teams -Includes audio-only version to help call-centre operators understand customer diversity -Complete half day training programme Programme includes: DVD Without assumptions (8 mins) With assumptions (8 mins) Audio-only version (8 mins) Course leader's guide Delegate worksheets on disk PowerPoint slides/OHPs on disk Self-study workbook on disk

The aim To illustrate how to manage aggressive behaviour. About the programme Violence and aggression at work can be emotional as well as physical. This powerful drama, based on the research of specialist consultant Roy Braithwaite, will help people manage aggressive situations at work by seeing how such behaviour is expressed. It covers the body language and verbal indicators of aggression, diffusion techniques and preparation and ideas for reducing risk and preventing violence. Written materials also provide information and exercises on levels of acceptable behaviour, causes of aggression, anger and its constructive use, assertive communication and body and verbal language from a multi-ethnic perspective. The benefits Comprehensive, wide-ranging and high-impact resource Note: for realism, video contains language that may be found offensive Programme includes: DVD (39 mins) Manual