The aim To use praise and constructive criticism to achieve better performance. About the programme Using feedback is a skill central to the success of any team and its leader. Everybody needs recognition when they are doing well and guidance when they could be doing better. The main video and course guide give clear guidelines for giving feedback: ask don't tell; describe, don't judge; focus on behaviour, not personality; be specific; be constructive. It also explains how to receive feedback: be open, not defensive; listen and clarify; seek specific suggestions for doing things differently. A 'feedback skills pack' has 30 short video triggers to demonstrate and contrast specific skills, and to stimulate discussion about difficult situations. The benefits Teaches managers to impart criticism sensitively and constructively Large, varied selection of ready-to-practise scenarios - with and without commentary Programme includes: DVD(18 mins) Summary (5 mins) Skills file (20 mins) Reprise (15 mins) Course guide Quick guide plus Feedback skills pack with video and workbook