The aim To avoid creating the situations in which employees spread rumours to fill the gap left by a lack of formal communication. About the programme People do need to know what is going on, especially if there's something afoot that could affect them personally. And once the rumour mill starts grinding it's very difficult to stop - and even harder to correct any misinformation once it has gained currency. The grapevine shows what can happen when people suspect the worst and start to make up things for themselves. One of the largest customers of a fictional company has called in the receivers; the MD has made contingency plans and is confident that new contracts will forestall the need for compulsory redundancies. The message that managers were to pass on was one of reassurance but the production head doesn't brief his team properly and their fears mount, fuelled by the fact that people in other departments seem to know more than they do. Only when a key member of staff hands in his notice does he realise his mistake and the importance of structured communication . The benefits -Everyday settings and realistic situations demystify the concept of internal communications and emphasise the potential problems -Sets out proposals for achieving a professional communications process -Highlights the benefits of holding regular team meetings and encouraging staff to contribute ideas -Engaging use of humour to make messages stronger Programme includes: DVD(28 mins) Showreel tape Meeting break video Course leader's guide Delegate worksheets on disk Powerpoint slides/OHPs on disk Self-study workbook on disk

The aim To give people the skills to communicate effectively with colleagues and customers. About the programme Good communication is a two-way process - you need to put yourself in the other person's shoes. This programme contains practical lessons as to how to achieve this, using the example of two people who work alongside each other but find it very hard to get through to each other. Even though their fortunes are inextricably linked, they harbour different ambitions. By learning how to communicate better they are both able to get what they want. The main video shows how everyone can do this if they try. There is also a short tape that summarises the steps and provides role plays. The benefits Suitable for people at all stages of their careers The problems caused by poor communication and the ways to overcome them are clearly presented Six-minute summary is perfect for analysis and discussion Programme includes: DVD(16 mins) Summary (6 mins) Team guide Trainer's guide