Meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities - especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition. It's not always easy, but Alec finds his place, while his team learns to trust his guidance, work together more efficiently, and function more independently. A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh. After All, Youre the Supervisor! holds the key to effective supervision, teaching the nine components of supervisory success: 1. Acknowledge Your New Role 2. Plan and Prioritize 3. Be Accessible 4. Encourage Teamwork 5. Communicate Upward and Downward 6. Delegate 7. Discipline Effectively 8. Provide Feedback 9. Model the Way

The BEAR Essentials of Business Paws and learn The Bear Essentials of Business! Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful companies. See how it really cares about its customers and its employees. Bear with us and learn: * Why the customer comes first and is always number one. * Why it's important to be dynamic and creative to ruly make a difference. * Why it is important to have a "Yes, we can," attitude. * How teamwork can really make a difference. * Why it's critical to recognize the worth of your customers and fellow employees. * How having fun really makes a difference...right down to the bottom line! * And this is just the bear beginning! Loaded with humor, animation and critical information this training program includes: * 19 minute videocassette * 60-page Facilitator's Guide * DVD with the full training program * CD-ROM with a PowerPoint presentation and reproducible training materials * Mouse pad (oops, make that Bear pad) for constant reinforcement of The BEAR Essentials of Business The BEAR Essentials of Business is educational, entertaining and is truly repeatable. Make it part of your training library today!

Building the Multicultural Team: Diversity in the Workplace will take you on an exciting journey to observe a global team in action. You'll watch a problem-plagued meeting between five managers from Asia, Europe, the Middle East, North America and South America, and discover powerful techniques for working effectively with other cultures.   Benefits of this training program include: * learning the secrets of effective cross-cultural leadership * finding out how to communicate effectively with other cultures * dealing effectively with differences in values and priorities * discovering how to build effective working relationships * understanding that awareness is a two-way street: all cultures need to adapt * learning how to bridge differences and create a balanced approach. With Building the Multicultural Team: Diversity in the Workplace, you will: * Enjoy turnkey solutions: just pop in a DVD or VHS! Support materials make training even easier * Create dynamic learning: break up live training with colorful, engaging visuals * Provide outside expertise: our real-life scenarios are backed by a whos who of content experts * Use visual learning: bring topics to life to achieve faster, more effective learning With this powerful yet easy-to-use training program, you'll find out how to foster effective multicultural teams and leadership, and how to overcome differences and benefit from cultural diversity. In this exciting dramatization, youll profit from valuable lessons for success as your employees gain essential skills for being effective with other people and cultures.

Building the Virtual Team: Communication Across Cultural Diversity observes a group leader and the problems she faces in managing a virtual team, while trying to lead her managers in Asia, India, Africa and Latin America. Benefits of this training program include: * realizing the importance of human relationships in many cultures * discovering how impersonal communication can backfire * learning how to balance high-tech and high-touch * finding out how to deal with language and translation issues * dealing effectively with time zones, response time, etc. * understanding that awareness is a two-way street: all cultures need to adapt * learning how to bridge differences and create a balanced approach With Building the Virtual Team: Communication Across Cultural Diversity, you will: * Enjoy turnkey solutions: just pop in a DVD or VHS! Support materials make training even easier * Create dynamic learning: break up live training with colorful, engaging visuals * Provide outside expertise: our real-life scenarios are backed by a whos who of content experts * Use visual learning: bring topics to life to achieve faster, more effective learning Designed to stimulate lively discussion and effective learning, this is an easy-to-use yet highly-effective team building training program. This cutting-edge dramatization will enable you to get maximum virtual team benefit, and an ideal training program for team building.

In this funny and informative program, a frustrated manager is up against a tight deadline. But his team doesn't have the motivation they need to do the job orrectly, or on time. Help arrives through the magical Harry Anderson, who takes the manager through a clear, step-by-step process that will work in any organization: *different people are motivated by different things *know what performance you want to reward *positive works better than negative *catch your employees doing something right *be specific with praise *reward quickly *motivate your team continuously

With an appraisal looming, a frustrated manager finds himself at the end of his rope. Help arrives from the magical (and funny!) Harry Anderson, who takes the anager through the three steps of the Continuous Performance Appraisal process: Preparation *involve the employee *gather the proper information The Appraisal Meeting * put the employee at ease * be positive and listen * reach mutual goals and objectives Follow-through * provide regular, ongoing feedback * praise when possible * coaching is the key

Cross-Cultural Communication: Managing Diversity at Work is a lively, engaging dramatization in which youll observe a manager failing to understand her employees and their culture. Her employees only make matters worse by concealing important information. Benefits of this training program include: * learning techniques for accurate, effective communication * discovering the importance of body language * finding out why some cultures might withhold important information * realizing how stereotyping can lead to ineffective communication * understanding that awareness is a two-way street: all cultures need to adapt * learning how to bridge differences and create a balanced approach Cross-Cultural Communication: Managing Diversity at work, you will: * Enjoy turnkey solutions: just pop in a DVD or VHS! Support materials make training even easier * Create dynamic learning: break up live training with colorful, engaging visuals * Provide outside expertise: our real-life scenarios are backed by a whos who of content experts * Use visual learning: bring topics to life to achieve faster, more effective learning Cross-Cultural Communication: Managing Diversity at Work is an easy-to-use yet highly effective program that will give your employees the skills they need to communicate with other cultures, understand body language, get accurate information, and much more.

Cross-Cultural Understanding de-mystifies the complex topic of culture,  and allows our teams to leverage differences and work effectively together. As our world becomes increasingly interconnected, people need to develop greater cultural diversity skills. Its up to you to provide effective training to communicate effectively with and understand other cultures. Cross-Cultural Understanding investigates all the key omponents of culture and communication, including values and beliefs, social structure, perceptions of time, communication styles, proper etiquette and more.  Benefits: With this expert training program, youll get the answers to these essential issues and many more: * How to recognize and respect differences in values * How to work effectively with different views of leadership and teamwork * How to deal with different attitudes toward time and deadlines and how to keep things moving forward * How to communicate effectively with other cultures * How to respect different beliefs and viewpoints * How to show respect for cultural diversity with proper etiquette With the Cross-Cultural Understanding training program, you will: * Enjoy turnkey solutions: just pop in a DVD or VHS! upport materials make training even easier * Create dynamic learning: break up live training with colorful, engaging visuals * Provide outside expertise: our real-life scenarios are backed by a whos who of content experts * Use visual learning: bring topics to life to achieve faster, more effective learning Cross-Cultural Understanding is expertly designed for cultural diversity training, and questions and role play exercises are included for a complete training package.

In Cultural Awareness: Respecting Diversity and Beliefs, you'll discover what happens when an American manager collides with his Muslim counterpart. Find out how poor communication leads to bad feelings and damaged relationships. This powerful dramatization will help you gain the communication skills essential to avoid cultural conflicts. Plus youll gain the skills necessary for cultural sensitivity and respect. With Cultural Awareness: Respecting Diversity and Beliefs, youll be able to: * Enjoy turnkey solutions: just pop in a DVD or VHS! upport materials make training even easier * Create dynamic learning: break up live training with colorful, engaging visuals * Provide outside expertise: our real-life scenarios are backed by a whos who of content experts * Use visual learning: bring topics to life to achieve faster, more effective learning Benefits of this training program include: * Developing cultural sensitivity and respect * Recognizing differences in values and priorities * Learning how to bridge differences and create a balanced approach * Improving communication skills * Gaining sensitivity to religion, beliefs, holidays etc. * Understanding that awareness is a two-way street: all cultures need to adapt

Coaching is one of the most powerful tools available for helping employees reach business and professional development goals. So why arent companies realizing he tremendous benefits that come from it? Most companies rely solely on a manager-driven approach, failing to recognize that willing employees can mentor their peers. And many managers lack the skills to develop their staff. As a result, a companys greatest resource its employees remains underutilized and undeveloped. Dimensions of Coaching, a 1-hour or 2 1/2-hour workshop, teaches employees with expertise and availability how to help their coworkers to become productive and effective. Key concepts covered in the workshops include: adapting your coaching style to the learners personality and needs; the difference between directive and nondirective, programmatic and circumstantial, specific and holistic coaching styles; and the four-step coaching process a proven, simple pproach. Because the methods and tactics taught in Dimensions of Coaching are based on considerable empirical research, it benefits all employees from the most experienced manager, to the new hire. And by empowering all members of your team to help each other, your entire workforce will be better prepared to meet the challenges of the marketplace and perform at their eak. After completing the workshop, participants will learn: 1)How to coach the use of directive or nondirective approaches 2)When to coach creating an ongoing development program or coaching as circumstances warrant 3)What approach to use holistic or specific