With an appraisal looming, a frustrated manager finds himself at the end of his rope. Help arrives from the magical (and funny!) Harry Anderson, who takes the anager through the three steps of the Continuous Performance Appraisal process: Preparation *involve the employee *gather the proper information The Appraisal Meeting * put the employee at ease * be positive and listen * reach mutual goals and objectives Follow-through * provide regular, ongoing feedback * praise when possible * coaching is the key

Have you ever given up on a poorly performing team member? Are you trying to manage a team member's bad attitude? Real change only happens when the decision to hange comes from the person doing the changing. A training comedy, Painless Performance Improvement combines highly entertaining hosts with dramatic and realistic coaching moments. Supervisors will relate to scenes of managment gone awry as well as employee's favorite excuses and sidetracks. Used with the accompanying 90 page Managers Handbook, leaders will find this package an indispensable resource for improving the performance of their team. Managers and upervisors will learn how to: Focus on PERFORMANCE - not ATTITUDE INTERVENE rather than CONFRONT RECOGNIZE and DEFLECT common SIDETRACKS follow the SIX STEPS to PERFORMANCE IMPROVEMENT