The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your company reach its goals. With the new Basics of Business Etiquitte how-to training program you'll learn: * Why etiquette is important * Proper manners for meeting and greeting others * Spatial arrangements: How close to stand and why * Basic office equipment etiquette * Professional presence (what to wear and not to wear) * The basics of how to act in both business and social situations * How to manage dining dilemmas (which fork, glass and plate belong to YOU?) The Basics of Business Etiquette training program comes complete with a DVD, CD audio and copy of the book The Basics of Business Etiquette by Majorie Brody and Barbara Pachter, which is part of the Business Skills Express Series published by the McGraw-Hill Companies.

A good memory is critical in any business situation. You need to remember names, dates, places, titles, quotes, times, and the list goes on and on. The Basics to Improve Your Memory is a DVD training program designed to help you do just that. Amaze your fellow workers with your recall. Never again face the embarrassing situation of forgetting those important names. With this program you will learn the eight basic memory devices that will change your memory forever! They are: * Concentration * Observation * Visualization * Association * Substitution * Classification * Linking * Memory Pegs Comes complete with DVD, audio CD and book.

When some people hear the word teamwork they immediately think of games--team sports; yet, teamwork is much more than this. In businesses today the teamwork concept, rather than the old pyramid-shaped organization-chart-process, is what makes them successful. Ideas and decisions are generated within teams and not from the top down as in the past. With the "Effective Teamwork" how-to DVD training program you'll learn: How to make the team concept work Why teams are important to you and your organization How to write a team constitution How to develop ideas and make decisions that the team can stand behind How to run a typical team meeting How to deal with conflict and team problems After watching this DVD, and completing the exercises oth on the DVD and in the book, your entire work force will know how to maintain a cooperative, creative and highly productive team environment. The skills learned will lead to greater success for you and your organization. This how-to training program "Effective Teamwork", comes complete with a DVD and CD audio. Also included is a copy of the book "Effective Teamwork" by Michael . Maginn, which is part of the Business Skills Express Series published by The McGraw-Hill Companies.

Empowerment is the ability to let others assume the responsibilities, risks and rewards associated with making their own decisions. Are your employees empowered? Can they make decisions without having to ask their supervisor? Do you feel comfortable with them representing your company? To help your company grow and thrive in today's competitive marketplace your employees need to play a major role in its success. They must make decisions that will enhance the productivity of your organization, and they must take ownership of both successes and problems. Discover how to make this happen with the DVD training program Empowering Employees. You'll learn: * What empowerment really means and how it can help your company grow * Which employees you can empower and why * The six key factors needed to empower your employees and motivate them for success * What really motivates your employees * When and how to provide needed feedback! The "Empowering Employees" training program comes complete with a DVD, CD audio and copy of the book "Empowering Employees" by L. Kristi Long, which is part of the Business Skills Express Series published by The McGraw-Hill companies.

What is ultimate success? No one is really sure and for everyone it is surely different. Is it great wealth, good health and true happiness? Or is it some combination of each? Could it be "a win" with the next business deal or an extended vacation with our family that makes us feel successful? No matter what, we are all looking to become more successful than we are. In How To Achieve Ultimate Success, Dr. Paul Timm presents a psychologically sound approach to help you reach the ultimate success you desire in both your business and personal life. "There are things we can all do to take charge of our success", says Dr. Timm. "This DVD, CD audio and book present a sensible and logical way to apply the skills associated with human effectiveness. The program looks at the five building blocks to success. They include: Perspective and how we view control; Purpose, clarifying our values and aligning our activities; Personality, determining how assertive and receptive we really are; Planning, setting goals; and, Productivity, beating the time wasters that keep us from success. Plus, you'll learn to evaluate the balance or lack of balance in your life on the wellness wheel and how this directly affects your success. Can anyone guarantee you success? Of course not. However, we can tell you that if you follow this system you can't help but improve your professional and personal life. This program is a must for any organization.

Get what you want, when you want it with this exciting new approach to goal setting. Reaching your goals can be extremely difficult. Even more difficult may be determining what your goals really should be. To help you and your company learn to set and then reach your goals, JWA/Video has produced How To Set And Really Achieve Your Goals, with noted lecturer and trainer Jeff Blackman. Nearly all companies and individuals say goals are important. Whether they are sales goals, production goals, personal finance goals, or weight loss goals they are deemed important. Yet many times we set our goals without much real thought. "Our new sales goal is to increase last year's sales by 10%." Why? Maybe it should be 20%. But without any real thought no one is really sure. In this new DVD training program you'll learn: * Why it's important to set accurate goals * How to set goals so they mean something * The GRASP IT goals achievement system * Why planning is critical to both your business and personal life * The six key elements to change "Decide upon your goals and then set your mind, body and world into motion. As a worthwhile being, you deserve success. Demand it. Require it. Insist upon it," says Blackman. Divided into segments, this DVD is perfect for group training or may be used for individual instruction. This how-to training program comes with a DVD, CD audio and goals-setting booklet. It is a must for any individual and organization.

Time waits for no man, but you can catch up! Faster. Sooner. Better. More. Now. Yesterday! Can you ever get it all done? The time we spend each day not accomplishing what we want or need to accomplish can add significant stress to our business and personal lives. But since we can't change time, we must learn how to make the most of the time we have. This training program shows how to virtually "add" minutes to each day by forming a logical, prioritized sequence or "plan of action" that incorporates the use of symbols, notes, teamwork, clear communication processes, and much more. You'll Learn To: * Target your efforts on the most important tasks * Be a goal-getter, not just a goal setter * Do the most constructive things first to make life easier later * Avoid time-wasters * Use the R-A-F-T Theory to attack those dreaded stacks of paper! * Effectively delegate, even if you're not the boss Complete with DVD, CD audio and viewer's guide.

Had enough STRESS? ...Ughhh! This training program reveals valuable information about the human mind and body that can help turn you into an "Anxiety Analyst" and control much of the stress you feel everyday at work and at home. Overcoming Stress At Work defines stress, helps you identify your own stresses, teaches you the physical symptoms of stress-and relays positive mental-changing techniques to overcome non-positive stress once and for all. Comes with a DVD, CD audio, and a copy of the book "Overcoming Anxiety at Work," by Jane R. Miskell, which is part of the Business Skills Express Series published by The McGraw-Hill Companies.

"Positive attitude. Positive attitude. Positive attitude."...A worn-out anthem? Or is there really power behind a positive attitude? The Power of Attitude, "It Does Make a Difference shows that there is, and most of what makes us positive is attributed to our own self-image. This DVD highlights five steps for developing and projecting a positive attitude in the workplace, and beyond. You'll see how to determine the attitude types of co-workers, how to deal with them, and how to keep the hard work of maintaining your own positive attitude in perspective. Also featured are general strategies for defusing difficult attitudes before they cause injury to the big and little things we do all day long. Comes complete with a DVD, CD audio and copy of the book. "Positive Attitudes at Work," by Sharon Ferreh, part of the Business Skills Express Series published by The McGraw-Hill Companies.

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! You'll learn: * How to "correctly" handle incoming and outgoing calls * The basics of telephone etiquette * How to deal with complaint calls and turn them into successes * How to listen and speak effectively on the telephone This new video-based training program will teach you how to make the telephone your most valuable business partner!