Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! You'll learn: * How to "correctly" handle incoming and outgoing calls * The basics of telephone etiquette * How to deal with complaint calls and turn them into successes * How to listen and speak effectively on the telephone This new video-based training program will teach you how to make the telephone your most valuable business partner!

Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the telephone. Have you ever called a company and had to ask the operator to repeat the name of the company one, two or even three times because the person answering the phone did not say it clearly or said it so fast you had no chance of understanding? Have you ever been asked if you wanted to be placed on hold and before you could say, "NO" there you were, on hold? Does voice mail make you long for a human voice? It doesn't have to be this way, especially at your company or organization. The exciting Winning Telephone Tips 30-minute training program tells you how to solve these problems and many, many more. Complete with DVD, CD audio and book, the 30 action tips in this program can be put to use immediately. This program is for everyone in your organization from the mail room to the office of the president. Learn why it's important to place your own telephone calls, how to avoid unnecessary call screening, and how to make your voice mail more efficient. You'll also learn innovative ways to prevent callers from wandering off the topic, and who calls back if your're disconnected; how to properly answer the telephone, and why it's important to say, "thank-you for calling" when the conversation is completed. These are just some of the 30 topics covered in this fast-paced video. A must for any organization!